Refund Policy

1. Credit Packs

Zunlora sells one-time credit packs. They are not subscriptions and do not automatically renew. One credit permits one background-removal request, and credits are valid for 12 months after purchase unless checkout states otherwise.

2. Eligible Requests

You may request a refund for a verified duplicate charge; a completed charge where credits were not delivered; a Zunlora technical failure that prevented newly purchased credits from being used; or a mistaken purchase when no credit from that purchase has been used.

3. Requests That May Be Ineligible

A refund may be unavailable when credits from the purchase have been used; the issue results from misuse or a violation of the Terms; a completed result is merely unsatisfactory without a verified technical failure; or the request is made after an unreasonable delay that prevents the transaction from being verified. This Policy does not limit nonwaivable rights under applicable law.

4. How to Request a Refund

Email hello@zunlora.com with the subject "Refund Request" and include your account email, order number or payment receipt, purchase date, and a short explanation. We usually review requests within five business days.

5. Approved Refunds

Approved refunds are returned to the original payment method when supported. Posting time is controlled by the payment provider, bank, or card issuer. If a provider cannot return funds to the original method, we will explain the available lawful option by email.